The Civil Service Commission (CSC), in Memorandum Circular No. 9, s. 2018, laid out the conditions based on CSC MC No. 14, s. 2017, which shall be adopted in the validation of Citizen’s Charter compliance for the 2018 Performance Based-Bonus (PBB).
For agencies that have submitted their Certifications of Compliance (CoC) in 2017, CoCs submitted pursuant to CSC MC No. 14, s. 2017 and received by the CSC Office for Strategy Management (OSM) through the AO 25 Secretariat in 2017, shall be the basis of the validation for the FY 2018 PBB. Submission of a CoC may be done when the agency has been identified with deficiencies in the initial validation in 2017, or the agency has been included in the Non-Compliant list in 2017, or the agency finds it necessary to submit a new CoC.
For agencies that have not submitted CoCs in 2017, agencies with frontline services shall conduct self-assessment of existing Citizen’s Charter (Cit-Cha) with the goal of enhancing service standards to include streamlining of procedures, shortening of processing time standards of each transaction, and reducing the number of signatories, among others. A CoC indicating compliance with the requirements of the Anti-Red Tape Act (ARTA) law and report of improvements of the most availed frontline transactions including the actions taken to improve each transaction and substantial results as proof of each action taken shall be submitted to the OSM through the AO 25 Secretariat using the template provided by the CSC.
Agencies with no frontline services shall submit their CoC to the OSM through the AO 25 Secretariat, indicating their compliance with the posting requirements of their respective Service Charters using the template provided by the CSC. The CoC submitted shall be the basis for the CSC’s validation of the agency’s compliance with the ARTA requirements and report of improvements. If after the validation, an agency is identified with deficiencies, a Certification of Compliance after Validation (CoCV) shall be issued by the agency concerned to rectify the deficiencies noted using the template provided by the CSC.
All participating agencies in the 2018 PBB (Departments, Bureau and Agencies of the National Government; Government Owned or Controlled Corporations; State Universities and Colleges; Local Water Districts; and Local Government Units), should submit their CoC to the OSM through the AO 25 Secretariat not later than August 1, 2018.
To download CSC MC No. 9, s. 2018 and the prescribed templates, please visit the CSC website: www.csc.gov.ph. Government offices may also contact the Public Assistance and Liaison Division, CSC Regional Office VI, at telephone number (033) 321-1253.
 Validation Guidelines on Citizen’s Charter Compliance for the 2018 Performance Based-Bonus, dated June 19, 2018
 Validation Guidelines on Citizen’s Charter Compliance for the 2017 Performance Based-Bonus, dated May 3, 2017