2016 ARTA-RCS result

The Civil Service Commission (CSC) recently released the result of the Anti-Red Tape Act Report Card Survey (ARTA-RCS) for 2016.

The ARTA-RCS is a client feedback survey used to gather information on how government offices comply with the provisions of their Citizen’s Charter, obtain information/estimates of hidden costs incurred by clients accessing frontline services, and rate agency’s performance and client satisfaction in relation to frontline service delivery.

In region 6, the survey was conducted in 80 offices from April to November 2016. Out of this number, 7 government agencies obtained an Excellent rating, 63 obtained a Good rating, 5 were given an Acceptable rating, and 5 failed the initial ARTA-RCS.

The 5 offices that initially failed the survey, namely: (1) Miagao Water District, (2) Local Government Unit (LGU) of Ajuy, (3) LGU- Sara, (4) LGU- Estancia, and (5) City Government of Cadiz, completed the facilitation process under the Service Delivery Excellence Program (SDEP) and were subjected to the 2nd round of ARTA-RCS in November 2016. All of these offices obtained a Good rating in the second ARTA-RCS.

SDEP is designed for agencies to review systems and procedures and identify appropriate interventions to address concerns, if there are any.

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