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CONTACT CENTER NG BAYAN

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Contact Center ng Bayan Launch
A direct access channel for airing complaints, concerns, feedback and recommendations to government agencies will be launched tomorrow at the Civil Service Commission (CSC) Central Office in Diliman, Quezon City.

Called Contact Center ng Bayan (CCB), the mechanism places in one loop access to six participating agencies – Bureau of Internal Revenue (BIR), CSC, Department of Health (DOH), Department of Trade and Industry (DTI), National Computer Center (NCC), and the Philippine Health Insurance Corporation (Philhealth). CCB will also provide information on the services and basic policies of the said agencies.

The setting up of the CCB is anchored on the Anti-Red Tape Act (ARTA) of 2007, a law which aims to improve public service delivery.

The public can access the CCB by dialing 1-6565 using PLDT and Digitel landlines nationwide. Five pesos plus VAT will be charged per call. CCB agents will attend to client concerns Monday to Friday, from 8 a.m. to 5 p.m.

CSC Chairman Francisco T. Duque III emphasized that the CCB is not only a tool to address the citizenry’s concerns but also a mechanism where the public can contribute to achieving quality public service.

“The Contact Center ng Bayan will not only provide general information on the policies and procedures of participating agencies. It will also act as a two-way platform that will allow the public to express their feedback and complaints on the quality of frontline public service delivery,” Duque said.

Other contact channels such as email and SMS Text will be developed and implemented within the next three months.

For more information, visit the CCB website at www.contactcenterngbayan.gov.ph

Source: www.csc.gov.ph

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