The Civil Service Commission (CSC) recently launched the Contact Center ng Bayan (CCB) at the CSC Central Office, Constitution Hills, Diliman, Quezon City, which aims to provide an avenue for the public to air out their concerns regarding the quality of frontline service delivery by government personnel as well as report violators of Republic Act 9485 or the Anti-Red Tape Act of 2007.
The CCB serves as the government’s main helpdesk and direct channel for the public to express their complaints, feedback, and recommendations. It also aims to provide information about government agency policies and procedures, specifically focused on the participating agencies which include the CSC, National Computer Center, Bureau of Internal Revenue, Philippine Health Insurance Corporation, Department of Health, and Department of Trade and Industry.
Through the Interactive Voice Response System, callers can access recorded information-on-demand from participating government agencies. The system will also have a transfer feature that can route calls to a live agent, if necessary.
Citizens can access the CCB from Monday to Friday, 8 a.m. to 5 p.m., via hotline number 1-6565 for PLDT, Smart, and Digitel Landlines as well as Smart Mobile Phones nationwide. Callers will be charged five pesos plus VAT per call.
Within three months, additional contact channels such as e-mail and SMS text will also be implemented. The public can learn more about the CCB by visiting www.contactcenterngbayan.gov.ph.