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CSC tops Pulse Asia client satisfaction survey

The Civil Service Commission (CSC) got the top score in the Awareness, Availment and Satisfaction Ratings of Selected Government Agencies survey conducted recently by Pulse Asia Survey.

The CSC got the highest rating, with 98% of clients saying they were satisfied with the services they availed from the agency. The survey covered the period October 24 to November 17.

Pulse Asia interviewed clients from client-heavy agencies, the CSC, National Statistics Office (NSO), Philippine Health Insurance Corporation (Philhealth), National Bureau of Investigation (NBI), and Government Service Insurance System (GSIS) to ask how satisfied they were about the services they availed from the said agencies in the past 12 months.

Philhealth came second, followed by NSO, NBI and GSIS.

CSC Chair Francisco T. Duque III thanked Commission officials and employees for their dedicated service to the public. “This is an affirmation of the hard work that we have been doing to bring fast, efficient, courteous and honest service to the public.”

With the CSC getting the Governance Trailblazer Seal in the latest Performance Governance System (PGS) revalida, Chair Duque also hopes that the CSC will continue its winning streak.

“The difficult part is not getting this achievement but sustaining it. I hope that we will not rest on our laurels and that we continue looking for ways to improve our services to our clients,” Duque added.

Posted: January 5, 2012 www.csc.gov.ph
PUBLIC ASSISTANCE & LIAISON DIVISION
Civil Service Commission Regional Office No. 6
Oñate St., Mandurriao, Iloilo City
(033) 321-2668 to 69
(033) 321-2667 (Fax)
www.cscro6.wordpress.com

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