As 2011 drew to a close, Civil Service Commission (CSC) Chair Francisco T. Duque III greeted all state workers a happy New Year and urged them to serve with renewed passion for public service.
“I would like to wish everyone a fruitful New Year and to take this opportunity to thank you for your continuous service,” Duque said, adding, “As state workers, this is a good time to reflect on what we could have accomplished, what we could have done better, and how we can go a notch higher in our goal to provide quality public service.”
Duque said that the year 2011 saw the CSC leading the bureaucracy in providing excellent frontline services. Recently, the agency ranked highest in a client satisfaction survey conducted by Pulse Asia.
In the survey entitled “Awareness, Availment and Satisfaction Ratings of Selected Government Agencies”, the CSC achieved the highest rating, with 98% of clients saying they were satisfied with the services they availed from the agency. The survey covered the period October 24 to November 17.
Pulse Asia interviewed clients from the CSC and other client-heavy agencies – the National Statistics Office (NSO), Philippine Health Insurance Corporation (Philhealth), National Bureau of Investigation (NBI) and Government Service Insurance System (GSIS). The clients were asked how satisfied or dissatisfied they were about the services they availed from the said agencies in the past 12 months.
Philhealth ranked second, followed by NSO, NBI and GSIS.
“We have shown that we can walk the talk, and this achievement has made us even more determined to assist other agencies in improving their services,” Duque said.
He added that the CSC is working on programs and services for 2012 that are geared to addressing more effectively and efficiently the needs of clients. These include the pilot run of the Contact Center ng Bayan, a government-run call center that will interconnect the helplines of various agencies and provide the public a single number to call to obtain information and assistance on government programs and services, to report irregularities, or to give feedback.