ILOILO CITY– Civil Service Commission Chairman Fransisco T. Duque III made a series of surprise agency visits in Iloilo City in line with the Commission’s anti-red tape campaign.
At noon of August 4, Chairman Duque led the ARTA Watch at the Social Security System Iloilo Branch where he checked several frontline service units and their compliance with the provisions of RA 9485 or the Anti-Red Tape Act of 2007, particularly the posting of the Citizen’s Charter, observance of the “No Lunch Break” policy, and setting up of the Public Assistance and Complaint’s Desk.
Around past 12 the following day, he conducted another spot check at the Western Visayas Medical Center Out Patient Department in Mandurriao, Iloilo City.
Chairman Duque personally talked to some of the clients of the said agencies and aired their concerns as well as his observations to the respective agency heads.
He stressed the importance of the “No Lunch Break” policy wherein the law provides that government agencies should not suspend frontline service operations during the one hour noon break. The Chair said that agencies should adopt an appropriate working schedule so that agencies can ensure continuous service.
CSCRO6 Director IV Rodolfo B. Encajonado and Director III Raymund F. Gonzales joined Chairman Duque during the conduct of the ARTA Watch.