At noon of March 4, Civil Service Commission (CSC) Chair Francisco T. Duque III made a surprise visit to the Bureau of Immigration (BI) office in Manila to check its observance with the “No Noon Break” policy and other provisions under Republic Act No. 9485 or the Anti Red Tape Act (ARTA).
Earlier, Chair Duque made similar spot checks at the Land Transportation Office, Land Registration Authority and Social Security System in Quezon City as part of the CSC’s heightened campaign to cut red tape in the bureaucracy.
The CSC chief said that according to the law, government offices providing frontline services to the public are required to serve their clients even during noon break.
“This is not to mean that public servants are not allowed to take their lunch break, but that government agencies should implement an appropriate working schedule for their employees to ensure uninterrupted service throughout the day,” said Duque.
He also inspected the Citizen’s Charter of BI to see if it follows the requirements stipulated in ARTA. The ARTA prescribes agencies to install a Citizen’s Charter in the form of a billboard that informs transacting clients on the requirements, steps, fees and other pertinent information on the frontline services that can be availed of from the agency.
The CSC Chief urged citizens to help in improving frontline service delivery in public offices by reporting to the CSC violations of the ARTA through its hotline numbers 932-0111 and 0917-8398272.
“Report to us if you see fixers in the area, if the office fails or refuses to act on your application or request without reasonable cause, or if you encounter slow and discourteous service. We will do our best to respond to them and take the necessary action,” he said.