CSC spot checks government frontline services

No noon break for frontline services.This was stressed by Civil Service Commission Chair Francisco T. Duque III as he conducted an on-the spot check of the frontline services of the Land Registration Authority (LRA) last January 21 at noon. The CSC Chief is making the rounds of government agencies to check that government agencies observe the “no noon break policy” prescribed under the Anti-Red Tape Act (ARTA) of 2007 or Republic Act No. 9485.The CSC Chair pointed out that the CSC has been receiving reports that many government agencies rendering frontline services stop operations during lunch break and make clients wait for an hour. The public can report ARTA violations to the CSC hotline 932-0111 or text CSC at 0917-TEXTCSC (8398272).CSC Chair Duque said that the ARTA law provides that “heads of offices and agencies which render frontline services shall adopt appropriate working schedules to ensure that all clients who are within their premises prior to the end of official working hours are attended to and served even during lunch break and after regular working hours.”The CSC Chief had earlier visited the Land Transportation Office and is scheduled to visit other government offices to check compliance with ARTA provisions. The CSC is one of the lead agencies tasked to implement the ARTA. Under ARTA (An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties Therefor), agencies should set up public assistance desk, complete and display their Citizen’s Charters, and institute measures to stem fixers/fixing activities.


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