CSC Chief makes surprise check at SSS

The Social Security System (SSS) office along East Avenue, Quezon City was next in line in the series of surprise agency visits conducted by the Civil Service Commission (CSC) in line with its anti-red tape campaign.At noon of February 2, CSC Chair Francisco T. Duque III made the rounds at the various frontline service units of SSS to check their compliance with the “No Noon Break” policy and other regulations under the Anti-Red Tape Act (ARTA) of 2007.Two weeks ago, Duque made similar surprise inspections at the Land Transportation Office and Land Registration Authority in Quezon City.“The law is very clear – government offices providing frontline services to the public are not allowed to suspend operations during the one-hour noon break,” Duque said, adding that agencies should adopt an appropriate working schedule for their employees to ensure continuous service.Duque also checked if SSS has a clear and visible Citizen’s Charter. The ARTA prescribes agencies to install a Citizen’s Charter in the form of a billboard that informs transacting clients on the requirements, steps, fees and other pertinent information on the frontline services that can be availed of from the agency.The CSC Chief urged citizens to help in improving frontline service delivery in public offices by reporting to the CSC violations of the ARTA through its hotline numbers 932-0111 and 0917-8398272.“Report to us if you see fixers in the area, if the office fails or refuses to act on your application or request without reasonable cause, or if you encounter slow and discourteous service. We will do our best to respond to them and take the necessary action,” he said.


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