Civil Service Commission (CSC) Chair Francisco T. Duque III makes a surprise visit to the different frontline service units of the Land Transportation Office (LTO) along East Avenue, Quezon City to check compliance with service standards. Chair Duque said that under Republic Act No. 9485 or theAnti-Red Tape Act (ARTA) of 2007, government offices delivering frontline services are not allowed to suspend operations during lunch break. The CSC chief also pointed out the need for LTO to implement stricter measures to weed out fixers and streamline procedures. Duque added that the CSC will continue to conduct surprise visits to government agencies with critical frontline services to bolster ARTA implementation nationwide.