CSC holds workshop to improve performance, public service delivery

The Civil Service Commission (CSC) has hopped on the first phase or Initiation Phase in adopting the Performance Governance System – Balanced Scorecard (PGS-BSC), a management and performance measurement tool towards good governance.
CSC officials and rank-and-file employees recently attended a PGS Initiation Working Session where they revisited the organization’s existing core values, vision statement and mission statement and assessed how these can be translated to actual strategic commitments and initiatives.
CSC Chair Francisco T. Duque III said that installing the PGS-BSC will be a big boost to the Commission’s goal to improve public service delivery and curb corruption in government. “The change that we are yearning to see should start from within. By straightening out our systems and strategies, the CSC will be in a better position to be heralds of good governance within the bureaucracy.”
Representatives of the Institute for Solidarity in Asia (ISA) and Development Academy of the Philippines (DAP), including ISA President Francisco C. Eizmendi Jr. and DAP President Antonio D. Kalaw Jr., attended the working session to assist the CSC in going through the Initiation Phase of the PGS-BSC installation.
A key advantage of the PGS is the involvement of external stakeholders in ensuring that organizations are responsive to their mandate. As such, a Multi-Sectoral Governance Coalition (MSGC) composed of representatives from the civil society, media and business sectors collaborated with the CSC during the working session. They helped identify how the CSC can pursue its own development and how they, as partners, can contribute to that pursuit. MSGC members who joined the working session include former CSC Chair Ricardo L. Saludo, Manila Times President/CEO Dante Francis M. Ang II, Personnel Management Association of the Philippines (PMAP) Executive Director Gerardo A. Plana, Raul Dizon and Vicente Carlos Roque from Gawad Kalinga, and Erico Habijan of the National Educators Academy of the Philippines.
The PGS was adopted from the BSC, a management tool for tracking performance developed at the Harvard University Business School. PGS translates statements of governance and vision to actionable strategies and commitments leading to the realization of breakthrough results. In the process, a Governance Scorecard is developed to monitor and track the progress of the PGS using a set of metrics that will be the basis for measuring actual performance against commitment.
Inherent in the design of the system is strategic private-public partnership of the organization and its stakeholders, thus making governance a responsibility both of the government and the governed.
After the CSC has satisfied all the requirements under the Initiation Phase of the PGS-BSC installation, it will be granted a status of “PGS Initiated”.
Succeeding phases are Compliance, Proficiency and Institutionalization. An organization is elevated into a status of “Maharlika Hall of Fame” upon full institutionalization of the PGS in the organization.



Public Assistance and Information Office

Civil Service Commission
IBP Road, Batasan Hills, Diliman, Quezon City
Tel. No.: 931-4180
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