As required by Republic Act No. 9485 (Anti-Red Tape Act of 2007), the Civil Service Commission recently released its Citizen’s Charter.
The Citizen’s Charter contains the Commission’s Vision and Mission, Performance Pledge and Feedback and Redress Mechanism, List of CSC Frontline Services which includes the CSC Central Office and CSC Regional Office, and Feedback Form.
Under RA 9485, government agencies are required to streamline and post procedures and to draw a Citizen’s Charter. A Citizen’s Charter refers to an official document, a service standard, or a pledge, that communicates in simple terms, information on the services provided by the government to the citizens. It also describes the step-by-step procedure for availing a particular service, and the guaranteed performance level that may be expected for that service.
Aside from the step-by-step procedure of the agency’s top frontline services or most heavily utilized services, the CSC Citizen’s Charter also includes the employee responsible for each step, the maximun time to conclude the process, documents to be presented by the client, amount of fees, procedure for filing complaints in relation to requests and applications, feedback mechanisms, among other information.
The Citizen’s Charter can also be viewed online. It is posted on the official website of the CSC, www.csc.gov.ph.